Effective date: 5/13/2021
Information we may collect about you
We collect and process the following information which may include your personal data: Your name, last name, address, email address, phone number, contact data, device’s ID, IP address, your user preferences as well as all the data you supply to us and information provided by you when using the website or our plans. Information regarding your plans may include membership and policy information, your veterinary information, your pets medical information claims history, premiums and payment information.
Collecting, processing, and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form, signing up for one of our pet plans or pet insurance, make changes to your plans, provide employment information, email us, or speak to us by phone.
We use your information to provide service of our pet plans, administrative purposes, and to customize the content that you see.
We contract with other companies to provide customer support and other services. These companies only have access to data as needed.
We will never sell your data.
During every access of our website, user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used. We collect and aggregate IP Addresses for purposes of providing more targeted advertisements to our users, but that information is not linked to the Personal Information we maintain for your account.
In case you opted in to geo-location, please be aware we may have access to your geo-location data as we collect and process IP addresses of all devices using our websites. Collecting and processing your geo-location data refers to mobile devices as well as computers.
We collect information from and about the devices you use when you access our website. We may collect unique device identifiers, browser type, device make and model, IP address, and other similar information.
Data security and transmission
We take reasonable precautions to secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following any time by contacting us via the Contact Us page on our website or write to us at the address listed below:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
A California resident with whom we have an established relationship has the right to request information about our disclosure of personally identifiable information to affiliated companies or third-parties for their direct marketing purposes. To request this information, please contact us.
211 Boulevard of the Americas, Suite 403
Lakewood, NJ 08701