If you provided your address during registration, your card will be mailed via USPS and should arrive within 3-10 business days. If you still haven't received your card after 15 business days, please call us at (888) 789-7387 and we will send another one immediately. Remember, you can always login to your account to print an ID card to use at your vet.
Simply contact us within 45 days of enrollment and we will issue a full refund. No questions asked.
Pet Assure will never sell or share your e-mail address without your permission. When you purchase Pet Assure, we will ask for information such as name, address and credit card information. This information is stored in a secured database, only accessible to employees with access rights to this information. User's credit information is transferred over a Secure Socket Layer (SSL) line. This ensures your information is encrypted and cannot be read by any other Internet users. The secure mode begins upon ordering. To check to make sure that information is encrypted, a tiny padlock icon will appear at the bottom of your browser, letting you know information is being sent over a secured connection.
Pet Assure gathers customer information to improve the content on our website, to enhance your online shopping experience, and for marketing and promotional purposes. This may include customer information specifically and knowingly provided by customers in the course of sales transactions on our site and provided by customers in response to surveys or other requests for information. Examples of such information are: name, postal address, email address, phone number and product commentary.
A cookie is a piece of data stored on the user's hard drive containing information about the user. For instance, by setting a cookie on our site, the user would not have to log in with a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies can also enable us to track and target the interests of our users in order to enhance their experience on our site. The use of third party advertiser/cookies may use information about your visit to Pet Assure to provide you with personalized advertisements.
We use IP addresses to analyze trends, administer the site, track users' movements on the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Pet Assure is the largest veterinary network in the U.S. with over 5,600 veterinarians.