Are you a current Pet Assure member and need an answer right away?
My vet is listed as non-participating. How can I invite them to join?Simply click the red "Invite this vet to join Pet Assure" button on your veterinarian's web listing. Click here to search for the veterinarian you want to invite.
I do not see my vet on your website at all. How can I add them?If you searched for a practice by zip code and cannot find their record, there is a “Don't see your practice?” button on the bottom of the page. Please provide complete information about the practice. We will review and add them.
The "Invite this vet to join Pet Assure" button is not working for me.If you're having trouble inviting your vet from our provider listings, or would like Pet Assure to invite your vet to the network on your behalf, click here.
I need to visit my vet and I don’t have a card.
I didn't get my card in the mail.
If you provided your address during registration, your card will be mailed via USPS and should arrive within 3-10 business days. If you still haven't received your card after 15 business days, please call us at (888) 789-7387 and we will send another one immediately. Remember, you can always login to your account to print an ID card to use at your vet.
Is my membership active?Click here to lookup your membership status.
Where are the claim forms?There are none! Pet Assure is a discount plan and not insurance. Your discount is applied to your bill at time of your visit.
What pets can I include on my plan?Any pet can be enrolled in Pet Assure, regardless of type or breed. A small animal/cat plan can be used for a cat, ferret, chicken, rabbit, or even snake. A large animal/dog plan plan can be used for a dog, horse, or farm animal kept as a pet. A family plan can include a mix of large and small animals.
How do I get the free pet tags?
I had trouble using my card at a veterinary office.Please call us at (888) 789-7387. It’s helpful if you have a copy of your bill ready when you call. If needed, we will contact the veterinary practice to resolve any issues.
Effective date: 5/13/2021
Information we may collect about you
We collect and process the following information which may include your personal data: Your name, last name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.
Collecting, processing, and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services, or you have given your prior consent.
During every access of our website, user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.
In case you opted in to geo-location, please be aware we may have access to your geo-location data as we collect and process IP addresses of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.
We collect information from and about the devices you use when you access our website. We may collect unique device identifiers, browser type, device make and model, IP address, and other similar information.
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following any time by contacting us via the Contact Us page on our website or write to us at the address listed below:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
211 Boulevard of the Americas, Suite 403
Lakewood, NJ 08701