Terms & Conditions

By using the Pet Assure card, the holder acknowledges that Pet Assure does not guarantee, nor is it responsible for, the quality, performance, or non-performance of any services or products provided by any provider. All claims regarding products or services provided shall be directed to the provider. Pet Assure disclaims any and all warranties, including any implied warranties of merchantability or fitness for a particular purpose, applicable to the program or any products or services provided to members. Pet Assure further disclaims any and all liability for loss due to the action or condition of any participating provider.

Participating providers are subject to change without notice and you must confirm with the provider that they are participating prior to your visit. For an updated list, please visit www.petassure.com. Participating providers are independent contractors; they are neither agents nor employees of Pet Assure.

Unless you cancel your subscription, your subscription will automatically renew based on the terms of your plan. Each renewal shall constitute a separate and distinct membership for the applicable period. Membership benefits are limited to the household of the cardholder named on the membership card. The Pet Assure discount is for non-commercial use only, i.e., personal pets.

You may cancel your membership within 45 days of the day you enrolled. To cancel, you must return your card and all pet tags to Pet Assure's return address via certified mail Or cut your card in two and email a picture to customercare@petassure.com. If proof of return cannot be established, or if your card is not returned, we cannot refund your fee. Processing and shipping fees, if any, are non-refundable.

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